Brokered Services

I was at Gold Coast University Hospital on Wednesday morning with my Mother for an appointment.

I witnessed one of your staff who was looking after a client called Nadia.

I didn’t catch the staff members name but just wanted to let you know she did such a beautiful job of looking after her client. Her client was quite obviously very anxious and your staff member calmed her down and distracted her and did such a lovely caring job.

We often hear complaints with regard to providing services but its not often that people take the time to commend great work and your carer definitely deserves the compliment.

Thanking you
Nadia
Gold Coast
November 27, 2020

Dear Aquamarine Care,

I thank you for Anita and her service since I started services with you. 

I request that I may be able to use her next year please; after I complete my course since she helps me do what I need for myself.

Your service is exemplary and very good. You allow me to do for myself what I cannot do on my own. 

I wish to continue services with you in the future.

Yours Faithfully,

Mr Clarke

Wonoona NSW 2517
Mr Clarke
November 2020

“Aquamarine has been absolutely fantastic. I am really thankful for all the support I have received as it really, really helped me.”

M Mason
Tweed Heads NSW
August 2020

As a side note, I’ve not worked with another provider so far who has been able to be as flexible as Aquamarine. I know the challenges with organising rosters so I wanted you to know how appreciative I am that you’ve been able to accommodate all of these changes to support Lee.

Lee
Gold Coast
June 2020

Owen’s world is so much brighter with Laura’s support. I’m so grateful you matched us. He glows after she’s been.

Mrs Browne
Tweed Heads NSW
May 22, 2020

Aquamarine workers have been truly brilliant and I have no doubt that both Robyn and Max are ever so grateful and would not have made it this far without the supports provided.

Thank you for the quick reply.

Regards
Robyn & Max

Mudgeeraba Gold Coast
May 2020

I just want to say thank you for sending Sandra to me every Tuesday, 11 am.
She is an absolute gem. I have had a different worker each time for ages and was so tired of having to start all over each time. We have a very big house and Sandra and I have worked out a process that will see our home gleaming within 6 weeks. Then it's going to be just a matter of methodical weekly maintenance. Beds every 2nd week. Thank you so much for being such a great person and please tell her that we think she is the ants pants!

Bron & Bruce
May 4, 2020

Hi Gemma,

I took a call from Carer Megan Logan. Aquamarine have been supporting her and her Dad – Palliative Care.

She called to say that the care she has received from Aquamarine Personalised Home Care has been outstanding and so thoughtful and communicate so well with her whilst she has been caring for her terminally ill Father.

Megan stated that Aquamarine (SW Mary Anne) and the staff at CRCC have made her Palliative Care journey empowering and that she has become a stronger person because of the support. She feels she can trust and have the confidence to the end of her Dads time.  J

Megan
Gold Coast
April 26, 2019

I just wanted to send a note to compliment your team on the prompt and caring service last weekend. We needed help for Dad at the last minute when Mum was admitted to hospital after a fall. Your office team arranged a carer to be there within the hour and kept dad safe for the next 27 hours until we could arrive from Victoria. We don’t know what we would have done without you. Thank you for the wonderful service, great work.

Joanne Page
Byron Bay
April 18, 2018

Thank you for sending Jenny to look after Mum for the past two months. She is fabulous and very caring and mum feels very comfortable with her in their home.

Mrs M Beddoes
April 17, 2018

I will no longer be a Support Coordinator after this week and just wanted to say that Aquamarine is absolutely the best Provider in the area.

Full marks for fantastic communication and ticking all boxes related to customer service.

Don’t change as you are a value to the community!

Sarah M
NDIS Support Coordinator
Lismore NSW 
December 2021

A huge thank you to all the team in the office. 

Dear Billie,

 I will be providing feedback to my team and Attendant Care team about the service you have provided for this family. I have been at iCare for nearly 5 years and never experienced such professionalism, willingness and positive feedback re staff in the home than I have in the past week with Aquamarine. The family have had a positive experience with the end of life care for our client at home. Please pass this feedback on to the care staff that assisted our client and his family and your manager.

Warm regards

Rebecca

icare