The purpose of this privacy policy is to communicate clearly the personal information handling practices we follow when we collect and deal with your personal information, including how you can contact us if you wish to correct or access personal information we hold about you.

Privacy Act 1988 (Cth)

As a small business, we are exempted from the operation of the Privacy Act. However, protection of your personal information that we collect is very important to us. This policy sets out how we handle any personal information we collect or receive about you.[privacy act]

The Privacy Act 1988 (Cth) can be viewed at http://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/

How is our privacy policy structured?

Our privacy policy is ‘layered’ as it is presented in three layers. The first layer is the Privacy icon shown on the bottom of the web page in which we collect your personal information. It provides a quick snapshot of our information handling practices. The second layer, the one page summary that you reach from the icon link, provides you with a summary of how we collect, use, disclose and store your personal information, how you can contact us and which Act applies to our activities. The third layer is this full privacy policy that provides a more detailed explanation of our information handling procedures.


What is personal information?

We use the definition of personal information contained in s 6(1) of the Privacy Act. It states that personal information is 'information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion'.

Collection of personal information

We try to collect personal information directly from the individual.

We only collect personal information for purposes which are directly related to our activities and only when it is necessary for or directly related to such purposes. These purposes include:

  • To provide you with information you have enquired about
  • To provide you with goods you have purchased
  • To provide you with services you have purchased
  • When you ask to be on an email or mailing list so that we can send you information about our activities and/or publications
  • When you send us information about an event you are organising for us to publicise on our website
  • For normal communication processes when we might email you, text you or phone you


When you only browse the website, we do not collect your personal information.

When you look at our website, our internet service provider makes a record of your visit and logs (in server logs) the following information for statistical purposes:

  • Your server address
  • Your top level domain name (for example .com, .gov, .org, .au, etc)
  • The pages you accessed and documents downloaded
  • The date and time of your visit to our site
  • Whether you have visited our site before
  • The previous site you visited, and
  • The type of browser being used. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's server logs.


Our website may use cookies. You may choose to disable cookies in your browser but this may affect your use of the site in some areas.

Use and disclosure of your personal information

We do not disclose your information to third parties.[use & disclosure]

Data quality

We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by you that your personal information has changed.

Data security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions.[protection mechanisms]

If you choose to join our email lists, complete online forms or lodge enquiries, your contact details are stored on password-protected databases.

Deletion of data and unsubscribing

When you cease to be a member of our website, we will destroy your personal information in a secure manner or delete it. If you have not purchased goods, services or visited our website for six months we will delete your information. You can request that your personal information be deleted at any time.

You may also request us to delete any personal information we hold about you by emailing our contact person whose details are below. You may choose to opt out of further contact from us by sending us an email containing the word ‘unsubscribe’ in the title of the email.

Access and correction

If you wish to request access to the personal information we hold about you, or request that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason to withhold the information under relevant law such as the Privacy Act, Freedom of Information Act 1982 (Cth) (FOI Act) or other relevant information.

You can obtain further information about how to request access or changes to the information we hold about you by contacting us (see details below).

How to contact us

You can obtain further information in relation to this privacy policy, ask questions about it or provide any comments, by contacting us.

Have a question? Read the FAQ or Call us now

1800 458 499

We would just like to say a heartfelt thanks to Connie and Barb for everything they did for Dad. Their patience, understanding and the extra effort they put in really made a huge difference to Dad in his last year. It gave us peace of mind to know that Dad had them checking in and helping him with anything he needed.

It was important to us that Dad’s carers got to know him, along with all his mannerisms and habits, and we really appreciate the consistency, support and respect provided by Aquamarine.

Thank you.
The Family of Bruce L
November 30, 2016

My sister Sandy and I would like to thank you for all your hard work organising carers for my Dad (Ken) over the last week. The administrative staff have been readily available, responsive, efficient, courteous and friendly. The carers have been excellent – friendly, flexible, professional, supportive and caring. It has made a big difference to Sandy and I to know Dad has been safe in their care. We will have no hesitation in recommending your service to others.

Ken B
September 28, 2016

Dear Brian,

You and your team looked after my grandmother Joyce.

She was receiving home support services through Care Connect and Aquamarine.

I am writing to personally thank you for your outstanding services and in particular to commend your staff member Sonia who was Joyce’s assigned carer.

My grandmother has been receiving at home service for quite a few years now and has had numerous providers and careers in the past, but not have come close to the level of care provided by your company and Sonia.

Sonia really has been a shining light for Joyce, in what has been a tumultuous and challenging time.

I love my grandmother, but in all honesty, she can be an extremely challenging person to get along with. However, to my astonishment, Sonia’s patience, kindness and good humour allowed her to quickly win Joyce over, to the point where my grandmother is very fond of Sonia. This is a first and unprecedented for my grandmother in terms of care workers and is a testament to Sonia as a person and a professional (and in turn Aquamarine).

As you may be aware my grandmother has now transitioned to an aged care facility (needing a higher level of care), and I can honestly say without Sonia’s help this would have been much more difficult ad traumatic for my grandmother.

Sonia went above and beyond in the transition. I strongly believe that this kind of situation demonstrates the true spirit of what health care and aged care, in particular, should be and is a testament to your company and Sonia.

I’m sure you have had or will receive commendations and glowing reports for Sonia regularly, but again thank you very much for everything Aquamarine and Sonia have done for my grandmother over the past 12 months.

I would not hesitate to recommend your companies services to others and would be more than happy to provide Sonia with any kind of reference (not that she needs one). Again thank you for everything.

Kind Regards, sincerest thanks, and best wishes,

Mr Baldwin
June 14, 2016

I would like to say thank you for sending me help from Aquamarine Home Care. I was lucky enough to have help with my showering – and some days cleaning as well. The helper I would like to congratulate them on in employing is Wendy.

I had a few girls help me before Wendy arrived at my door. The day she arrived made me happy. Wendy was really good at her job and had what I would call heart and compassion for her clients. I hope they never lose her. Wendy is an absolute gem with all the right qualities to be a carer.

I had not realised how incapacitated I would be – and thank you all for realizing my plight.

You have to be congratulated for doing a wonderful job. May god bless you all.


Mrs S Harrison
April 12, 2016

“Carmel and I have had home help for over 10 years now and the standard of ladies that Aquamarine Personalised Home Care has working for them is far better than we have experienced to date. Please convey to Aquamarine my appreciation for the quality and standard of ladies they have so far sent to help me with home help”

Charles S
March 24, 2016

A huge thank you to Brian, Jamie and the team for all of your support. We know mum is safe and happy thanks to your wonderful group of carers on the Gold Coast.

We have never come across anyone like you, Thank you.

October 20, 2015

Good afternoon,

We would like to say a big thank you, especially to Helen who was my mum’s regular assistant.

She is fantastic at her job.


M Cook
Mr's B Cook's Daughter
Tweed Heads Private Home Care Tweed Heads
October 2, 2015

Mrs Dacosta called and said that her services are going well and the girls from Aquamarine have been wonderful.

Thelma said, “I’ve been quite reliant on the carers actually because I’ve been housebound”.

Thelma would like to thank the carers who have been assisting her and is really happy with the support she has been receiving.

Mrs T. Dacosta
Tweed Heads
September 21, 2015

Mrs Agent would like to thank the carers who attended to her personal care services. Edna said that “the girls were all so lovely and made sure I was ok”.

Mrs E Agent
Gold Coast
September 21, 2015

I’m writing to inform you of my high regard for the services of Robyn.

She is both professional and efficient in her work practices.

Her caring manner towards my health and well-being is highly commendable.

Thank you for allocating her to me
Mrs R. White
July 10, 2015

Just wanted to pass on some very positive feedback from Julie ( Elie’s Daughter )

She said the help has been amazing and all the staff have been very lovely and caring. It was a big thing for Elie to have people coming into her home but she has felt very comfortable with your staff – thank you very much for making this such a positive experience.

Elie’s Daughter
July, 2015

I wish to thank you and your team for the support you have given me during the last four weeks at home after my hip replacement and hospitalisation. I felt supported by your phone communication organising my transport from rehab in Ballina back home and later to doctor’s appointments. Also for the delivery and collection of hygiene equipment supplied for those crucial first weeks.

In particular, I want to thank you for sending Stephanie to help with my housework and because I could not drive until my sixth week after the operation, taking me out shopping. She was generous with her time, did everything without having to be told, made the house gleam like it was brand new. In fact better than I do it myself. She is an excellent driver and helped me get into and out of her vehicle, with my snail-like movements, with patience and consideration.

But the best thing was her kind, friendly personality and her intelligence. She did not have to be asked to do anything. She made suggestions, saw what was required and just did it before I even asked. Every time she left, I felt uplifted and nurtured for the rest of the day.

March 23, 2015

I just had a call from Donald at Pottsville who is "over the moon" with the services he received this morning from one of your workers.

He said he couldn’t have asked for a better person and hopes she can continue to provide his services each fortnight.

He said he can’t thank us enough for sending her to him.

July 8, 2015