NDIS Processes Feedback Survey Aquamarine: NDIS Processes Feedback Survey Aquamarine is trying to improve its operations and processes. We welcome feedback from those who it effects the most and in turn ultimately trying to make your job easier as well. We appreciate your time to provide any feedback or tips to help us improve our operations.1. Are you a plan manager or support coordinator?(Required) Plan Manager Support Coordinator Comments2. Support Coordinators: Who do you prefer to get the service agreement signed by? Provider’s Responsibility Support Coordinator’s Responsibility Provider’s responsibility, but I prefer to receive a copy to approve beforehand Comments:3. Support Coordinators: Would you prefer every additional shift be approved by you? Yes – Every Time No – Client’s wishes, just email me after so I am aware of additional shifts Case by Case: Check in on enrolling client Comments4. Support Coordinators: Would you prefer we include 15% flexible hours in our schedule of supports to cater for unexpected shifts? Yes- that’s super helpful No – Not needed No – It doesn’t matter – regular check-ins on funding would be more useful Comments5. Support Coordinators: How important is the end of plan support letter from us? Absolutely Essential Not that relevant – OT reports etc have more weighting Case by case – by request only Comments6. Plan Managers: How essential is seeing a signed service agreement from a provider? Essential – a must to receive payment Great to have on file but doesn’t mean much No – Doesn’t really matter Comments7. Plan Managers: How essential is seeing a signed Schedule of Supports with the full forecasted budget? Essential – Must be signed my participant Best practice to have one sent out – but no signature required Does not matter Comments8. Plan Managers & Support Coordinators: How often would you like providers to check in on funding? Every 6 months Every 4 months Case by case Comments9. What can we do to make your job easier?10. What do you love about Aquamarine?11. What could Aquamarine work on/improve?12. What are some practises that you wish all providers would do?13. Support Coordinators: How often do you want feedback on participants?14. We are noticing a huge number of clients run out of funding toward the end of their plans. How can we help clients stay within budgets? Any advice for navigating this?15. Any additional comments you wish to add:
