If a client experiences a medical emergency (e.g., collapse, difficulty breathing, severe injury):
- Stay calm and assess the situation.
- If the situation is life-threatening or you are unsure: Call 000 immediately.
- Provide basic first aid within your training and competency. Keep yourself and the client safe – avoid hazards.
- After calling 000, contact the office to report the emergency.
- Document what you saw, what you did, and any instructions given by emergency services.
- Complete an incident report as soon as possible.
Always call 000 first in an emergency – support from the office comes after emergency help is on the way.
Category Incidents, emergency & escalation