We have extended operating hours from 6:30am to 6:30pm daily. During these hours you can contact the office at 0422 867 111 or send an email to office@aquamarine.com.au. If the situation is an emergency, always call 000 first, then notify the office once it is safe to do so. If you need urgent support outside…

If you need to complete an incident report, visit: www.aquamarinecare.com.au Scroll to the bottom and click on Carer Resources. On the password page, you don’t need to enter a password. Click on General Resources, then select Incident Report. 

If a client experiences a medical emergency (e.g., collapse, difficulty breathing, severe injury): Stay calm and assess the situation. If the situation is life-threatening or you are unsure: Call 000 immediately. Provide basic first aid within your training and competency. Keep yourself and the client safe – avoid hazards. After calling 000, contact the office…

Check for immediate danger (environment, hazards). If urgent or life-threatening: call emergency services (000). Provide first aid only within your competency. Contact the office to report the injury. Document everything: what happened, what you saw, what you did. Complete an incident report as soon as possible.

If a client leaves unexpectedly, wanders off, or cannot be located: Check the immediate surroundings (inside the home, yard, usual areas, close by shop if you are in a shopping center, contact center management). Do not leave other vulnerable people unattended while searching. If you believe the client is at risk or cannot be found…

Stay calm and de-escalate the situation if possible. Leave the environment immediately if you feel unsafe. If there is immediate danger: call 000. Once safe, contact the office to report the incident. Complete an incident report with factual details. You will not be penalised for leaving due to safety concerns.

Ensure everyone is safe (e.g., broken glass, electrical hazard). Let the client know calmly and without blame. Contact the office to report the damage. Document what happened factually in your notes. Complete an incident report if required. Do not offer to personally pay for damage – follow organisational policy.