Frequently Asked Questions
How do I submit my timesheet?
Open the Sandwai app and tap “Timesheets” on the home page. Select the service you’re claiming for and follow the prompts. Make sure you include any approved client related travel kilometres (KMs). If you can’t submit your timesheet, you may have an outstanding task (e.g., daily shift notes). Complete these and try again. If you…
How do I request supervision or debrief after a hard shift?
If you’ve had a challenging or emotionally difficult shift, support is available. Email the office at office@aquamarine.com.au or call us to request a debrief. Briefly outline what happened so we can arrange the right support. A team member will contact you to schedule a time to talk. You don’t need to wait for something serious…
How do I report a near-miss or safety issue?
A near-miss is something that almost caused harm but didn’t – these must still be reported. Make sure the environment is safe. Notify the office to report the issue. Complete an incident report in the same way you would for an incident. Document what you saw, what happened, and what prevented the harm. Reporting near-misses…
How do I log in to the Sandwai rostering app?
Please note that you received an email from our recruitment team with your login details. Type “Sandwai Instructions” into your email search bar, and you should see the email. The company ID is 34. If you cannot locate your login details, please contact us on 0422 867 111 or email office@aquamarinecare.com.au.
How do I complete my Manual Handling or Infection Control training?
Please use your email address to sign in via aquamarineacademy.learnupon.com. All required training will be displayed for you.
How do I accept or decline a shift?
Please log in to the Sandwai app. Click on ‘Alerts’ and you will see any shifts that are waiting to be accepted.
How are travel time and kilometers (KMs) paid?
You will be paid for: Travel time between services Kilometers between services Approved client related travel KMs attached to specific client services Before each shift, check the service details for any approved client related travel. When submitting your timesheet, make sure you enter all client travel KMs into the Sandwai app.
Do I need to wear a mask to service?
Please come prepared with a mask at every service, as some clients prefer that you wear one. You are not required to wear a mask if you are completing domestic services in another room away from the client. Some providers may introduce temporary mask requirements during high-infection or outbreak periods. Always refer to emails and…
Confidentiality and privacy (what can I say and to whom?)
You must protect all client information at all times. Do not share client details with friends, family, or on social media. Only share information with: The Aquamarine office team Other authorised staff directly involved in the client’s care Emergency services (only what they need to keep someone safe) You may discuss client information only when…
Can I use my phone during services?
Yes – you may use your phone for: Emergencies Contacting the office regarding the client or service you are currently assisting with Logging notes or completing tasks in required apps (e.g., timesheets) You must not use your phone for personal calls, messages, scrolling, or social media during a service.