Frequently Asked Questions
Can I smoke or have an alcoholic beverage during services?
For the safety and wellbeing of clients and staff: No smoking or vaping during services or in a client’s home. You must not smoke near a client – if you need to smoke before or after a shift, do so well away from the property and ensure there is no smell of smoke on clothing…
Can I drive the client’s car?
If a client requests that you drive their car and you are comfortable to do so, please call Aquamarine. We need to ensure we have a copy of the client’s comprehensive car insurance to ensure you are covered.
Can I bring a pet or someone I know to a service?
No. For safety, privacy, and professionalism: Pets, family members, friends, or children cannot attend any service with you. Only approved staff may be present during supports.
Can I accept gifts / cash / tips?
Clients can be very appreciative of your support, and it feels good to be thanked. A warm “thank you”, a smile, or a card can mean a lot to both you and the client. However, it’s important to remember that the line between appreciation and inappropriate gifting must not be crossed. What IS OK Verbal…
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