Who do I tell about changes in the client’s behaviour and/or health?

If you notice any change – big or small – in a client’s mood, behaviour, mobility, mental health, or physical health, you must report it.

• Document the changes factually in your shift notes.
• Contact the office if the change is significant, concerning, or out of character.
• If the change suggests a safety risk or deterioration in health, report it immediately to the office.
• For urgent medical concerns, call 000 first, then notify the office once safe.

Always report changes early so we can follow up and keep the client safe.