Please note: Feedback forms are not reviewed in real time. Submissions are collected by the office once a week, then passed on to the client’s provider or care team for review. If something is urgent or involves an incident, please call the office to report it immediately.

Please locate the specific client and date of service, by clicking on the ‘Schedule’ icon in your app. Select ‘Notes’ and ‘Add note’. Submit each field, including the ‘Enter subject’ section (very important) in the client feedback form. Click ‘Done’ and you should be good to go! If you still experience issues, please contact our…

You must complete an incident report any time something happens that affects the safety, wellbeing, or usual support of a client or worker. This includes: Injuries to you or the client Medical events or emergencies Aggression, threats, or unsafe behaviour Damage to property Missing clients or absconding Any situation where you felt unsafe Medication errors…

A near-miss is something that almost caused harm but didn’t – these must still be reported. Make sure the environment is safe. Notify the office to report the issue. Complete an incident report in the same way you would for an incident. Document what you saw, what happened, and what prevented the harm. Reporting near-misses…

If you notice any change – big or small – in a client’s mood, behaviour, mobility, mental health, or physical health, you must report it. Document the changes factually in your shift notes. Contact the office if the change is significant, concerning, or out of character. If the change suggests a safety risk or deterioration…