How do I log in to the Sandwai rostering app?

Please note that you received an email from our recruitment team with your login details. Type “Sandwai Instructions” into your email search bar, and you should see the email. The company ID is 34. If you cannot locate your login details, please contact us on 0422 867 111 or email office@aquamarinecare.com.au.

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Where do I find my shifts?

Please log in to the Sandwai app. You can access your schedule by clicking on the Schedule button. A listing will appear for each day you have scheduled visits. By clicking on the day, this will then show all the visits for the day. Here you will also see any shifts that are waiting to…

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Who do I call if I can’t make a shift?

Please notify the Aquamarine office as soon as possible. If your shift is in the next 24 hours, please call us on 0422 867 111. Otherwise, please send an email to office@aquamarinecare.com.au.

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What do I do at my first visit with a new participant/client?

Great question! Please come prepared with: Your Personal Protective Equipment in case it is required Your ID Badge Correct work attire and enclosed work shoes Refreshments and snacks or lunch for yourself A fully charged smartphone Be sure to calculate the travel time and arrive on time, and read the client notes and service notes…

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I still haven’t received my ID badge, what should I do?

Please allow two weeks for your ID Badge to be delivered to you. If you believe it has been lost in the mail, please email us on office@aquamarinecare.com.au. In the meantime, please bring a form of ID and introduce yourself to each client. For example: “Hello Rebecca, my name is Jane and I work for…

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