Open the Sandwai app and tap “Timesheets” on the home page. Select the service you’re claiming for and follow the prompts. Make sure you include any approved client related travel kilometres (KMs). If you can’t submit your timesheet, you may have an outstanding task (e.g., daily shift notes). Complete these and try again. If you…

Support Workers are paid weekly, covering Sunday to Saturday. Payments are made into your nominated bank account every Tuesday. Please allow up to 48 hours for the funds to appear in your bank account.

Payslips are sent to your email each week. Check your spam/junk folder if you cannot find them. Add michael@aquamarinecare.com.au to your trusted contacts to ensure they arrive in your inbox. If you’re still having trouble, please email office@aquamarinecare.com.au for assistance.

You will be paid for: Travel time between services Kilometers between services Approved client related travel KMs attached to specific client services Before each shift, check the service details for any approved client related travel. When submitting your timesheet, make sure you enter all client travel KMs into the Sandwai app.

Start by checking: Your payslip And your completed shifts in Sandwai for the pay week If something doesn’t match or you believe there is an error, email office@aquamarinecare.com.au so we can investigate.

First, review your Employment Agreement and your LearnUpon induction training, as many pay-related questions are covered there. If you still need help, please email office@aquamarinecare.com.au

Email hr@aquamarinecare.com.au with your details Including your name, pay week, leave type and number of hours you would like to use.