Please dress in a way that is safe, professional, and comfortable for support work. Closed work shoes are required (rubber soles preferred to prevent slips). Wear comfortable, practical clothing that allows you to work safely. Please refrain from using strong perfumes or products due to client sensitivity. Always wear your ID badge while on shift.…

Before requesting a replacement: Check your vehicle, bags, pockets, and common areas where it may have been left. If you still can’t locate it or it’s damaged, please contact the office to arrange a new one.

Yes – you may use your phone for: Emergencies Contacting the office regarding the client or service you are currently assisting with Logging notes or completing tasks in required apps (e.g., timesheets) You must not use your phone for personal calls, messages, scrolling, or social media during a service.

For the safety and wellbeing of clients and staff: No smoking or vaping during services or in a client’s home. You must not smoke near a client – if you need to smoke before or after a shift, do so well away from the property and ensure there is no smell of smoke on clothing…

You must protect all client information at all times. Do not share client details with friends, family, or on social media. Only share information with: The Aquamarine office team Other authorised staff directly involved in the client’s care Emergency services (only what they need to keep someone safe) You may discuss client information only when…