Please log in to the Sandwai app. Click on ‘Alerts’ and you will see any shifts that are waiting to be accepted.

If you are running more than 10 minutes late to a service, please call our office on 0422 867 111 so that we can notify the client, and adjust your schedule accordingly.

If you arrive to a client service and the client is not answering the door, please check other access points and call out the client’s name. If they do not appear to be home, please call Aquamarine.

If a client does not wish for you to assist, please return to your vehicle and call our office on 0422 867 111. Please stand by until you are cleared to leave the premises.

Stay calm and de-escalate the situation if possible. Leave the environment immediately if you feel unsafe. If there is immediate danger: call 000. Once safe, contact the office to report the incident. Complete an incident report with factual details. You will not be penalised for leaving a service due to safety concerns.

Please notify the Aquamarine office as soon as possible. If your shift is in the next 24 hours, please call us on 0422 867 111. Otherwise, please send an email to office@aquamarinecare.com.au.

First, make sure everything on your profile is up to date Check that your availability is correct Make sure you’ve renewed any expired documents or training Confirm you’re marked as active and available for shifts If everything looks in order and you’re still wanting more hours, please email our office and let us know. We’ll…