Confidentiality and privacy (what can I say and to whom?)

You must protect all client information at all times.

Do not share client details with friends, family, or on social media.

Only share information with:

• The Aquamarine office team
• Other authorised staff directly involved in the client’s care
• Emergency services (only what they need to keep someone safe)

You may discuss client information only when it is relevant to their support or required for safety reporting.

If you’re ever unsure, do not share the information – contact the office for guidance.