Your safety and wellbeing come first. If you feel uneasy, unsafe, or uncomfortable at any time: Remove yourself from the situation if you can do so safely. Contact the office as soon as possible to report what happened. Document the situation factually in your notes. You will not be penalised for speaking up due to…

You must not complete tasks that are unsafe, inappropriate, or outside the client’s approved support plan (example administrating medication). Politely explain that you need to follow the client’s support plan and organisational policies. If the client insists or becomes upset, contact the office for guidance. Document the request in your shift notes. If the request…

Clients can be very appreciative of your support, and it feels good to be thanked. A warm “thank you”, a smile, or a card can mean a lot to both you and the client. However, it’s important to remember that the line between appreciation and inappropriate gifting must not be crossed. What IS OK Verbal…

You must report it immediately. If someone is in immediate danger, call 000. Contact the office as soon as possible. Document exactly what you saw, heard, or were told – do not investigate yourself. Complete an incident report. All concerns must be taken seriously. You are legally and ethically required to report suspicions of harm.

It’s normal to feel unsure, but you are never alone in this. Speak to the office or team leader immediately. For a confidential conversation, please contact hr@aquamarinecare.com.au. You will be supported and protected – raising concerns is part of your role. You will not get in trouble for reporting in good faith, even if you’re…

No. For safety, privacy, and professionalism: Pets, family members, friends, or children cannot attend any service with you. Only approved staff may be present during supports.

If a client requests that you drive their car and you are comfortable to do so, please call Aquamarine. We need to ensure we have a copy of the client’s comprehensive car insurance to ensure you are covered.

Continue the shift only if you feel comfortable and there is no conflict of interest. If the relationship could impact care, call the office discreetly to report it. The shift may be reassigned to another worker if needed.